I am a backer with a yearly subscription running until December 26. I wanted to restore it after having moved to V4.0, because I had read I could do so. Instead, I can only sign up for a new subscription now. Do I do something wrong? Thank you.
Hi @thomi!
Do you have the newest version of the old app installed? If so, that should have linked up the two, so that the new app can see your subscription.
If you don’t yet have that update installed, that’s step one, then try again. But if you do have it installed already, perhaps there’s some weirdness in the App Store communication with the middle layer (RevenueCat), or something else. Which will hopefully be resolved by tapping the “Restore purchases” button in the old app, and the same button in the new app (the reload style circle arrow button).
Actually in the old app it might only require opening the Subscription settings view. Just opening that should also trigger a refetch of current App Store state.
That should do it. But if not, definitely let me know, and we can dig deeper!
Hi @matt !
Many thanks for your quick answer.
First of all, I actually do have the latest version of the old app, there seems to be something wrong with my overall subscription status…
In the old app, my subscription status is listed as lifetime, even though I’m only on a yearly plan, as mentioned. Besides that, I don’t see any option to actually trigger an update of the status.
The new app, however, seems to think that I’m on a monthly plan, probably because that’s what I chose in order to get past the initial screen, hoping I could restore my actual subscription at a later point.
What can we do at this point?
Many thanks for your help!
Thomas
Well that’s weird. Never seen that before! Could you send me screenshots of the iOS Settings app’s Subscriptions view for both old app and new? From those we can then know what the App Store thinks the state is for both apps.
In the old app… ah actually, if it thinks you’ve got Lifetime then it’s not going to show you the “Restore purchases” button, because there’s no point - lifetime is forever, so there’s nothing more to check. Hmm.
But in the new app the restore/refresh button is the circle arrow reload-style button.
Though most important thing to do will be to cancel the free trial you’re currently on. Cancelling it won’t stop the trial - you’ll still get the full week. And by doing that you avoid the risk of getting accidentally charged next week.
Between now and then we should be able to figure out what’s going on here. And given the old app now weirdly thinks you have Lifetime, that’ll almost certainly be carrying over to the new app too, so there’s no obvious risk that you’re going to get blocked from using the app.
Here’s the Apple subscription view, I have cancelled the subscription for the new app as suggested.
In the old app, I still see the lifetime subscription.
In the new app, I still see monthly and pressing the circle arrow button does not do anything.
What can we do next? Thanks a lot! 
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Thanks for that @thomi!
Ok so I think you’re almost certainly fine. Nothing to worry about. Once the free trial ends your existing subscription will be recognised and take over. (It’s almost certainly already recognised, the app just can’t tell you about both).
The only weirdness is that lifetime showing up in the old app! In the next update (coming maybe this week) there’s a new debug info bit which will help us to figure out why the old app is showing lifetime. But that’s not urgent or necessary - just serving curiosity. At this point I think you’re all good - nothing to worry about 