I have a lifetime for ARC3 and it is still valid at this time. I can send you a screenshot if you need it.
I installed ARC4 and was forced to subscribe. I subscribed for one week and then cancelled the subscription, but I cannot restore my lifetime.
How should I do this? Sorry to annoy you with this. I really like the new app; it’s super fast, but I prefer not to pay again since I already paid €200. What should I do to solve this? Ward
Hi @Ward! I’m guessing you have the newest version of the old app installed yeah? Got to the new app via the old app telling you about it?
That update of the old app sets up a shared customer id between the two apps, so that they each know about the other’s subscriptions/purchases. Which is what should have carried your Lifetime over to the new app.
So what’s probably happening is a caching problem, either at App Store layer or RevenueCat layer (the middleware that provides the shared customer stuff). One or both has outdated info.
In the new app, try tapping the reload/refresh button in the Subscriptions view. That should snap it out of the outdated info state.
Also worth opening up the old app again and opening the subscriptions view in that one too. To try to jog that one out of any similar potential outdated info state.
Also, make sure you cancel your subscription in the new app! You don’t want to be accidentally charged at the end of the week 
And even if cancelled the full one week trial will still continue. And by then surely both apps should have realised they were working on outdated info. It’s likely they already have, and your free trial is masking that - the app is showing you that as the active subscription because that’s the one you started inside the new app, but it probably already knows now of the Lifetime carried over from the old app.
Hi Matt
Thanks for the great app update to version 4 and for your response.
I tested everything you said. I did cancel the week trial. I closed both apps and checked the subscriptions and refreshed many times. Version 3 is still on the lifetime plan, but version 4 is now on the monthly plan.
Is this an Apple problem?
Yeah I think partially. Or a RevenueCat problem. Or both.
But I think the good news is it’s probably all fine now.
It should be the case by now that the new app knows about your Lifetime from the old app. It’s just showing you the new trial subscription because that’s what it knows locally, in its own systems. But underneath that it’ll also know about the Lifetime.
So once the trial expires all should be fine. It was probably just a temporary thing, with one or both apps getting told outdated / wrong info, which then self corrected once the App Store or RevenueCat systems self checked and updated a bit later.