Hi,
Since updating Arc Timeline to version 1.6.1, my lifetime purchase is no longer recognised and the app asks me to pick a subscription on every launch.
Purchase details:
- Product: Arc App Backer: Lifetime
- Purchase date: 30 October 2022
- Price paid: 169.99 EUR
What happens:
- On opening the app after the update, I am shown the subscription selection screen and cannot get past it.
- I tapped the arrow button expecting it to restore my previous purchase, but nothing happened.
- To regain access to the app, I had to start the 1 week free trial on the annual subscription.
- In Settings > Subscription, only the annual subscription (with free trial) is shown as selected. There is no trace of the lifetime purchase.
- In the Manage Subscription page, tapping Restore Previous Purchases returns the confirmation message Purchases restored, but the annual subscription is still the one that is active.
I have attached screenshots showing the subscription screen, the Settings > Subscription page and the result of the restore attempt.
Could you please restore my lifetime Backer status? I would also like the annual subscription trial cancelled so that I am not charged when it ends. If you need the App Store receipt or the original order ID, let me know and I will send it.
Thanks for your help.
