Hello, I’m using an IPhone 16 with 26.5 software and the new Arc Timeline 4 just keeps repeating the 2 stage process of importing my data from the original app. I have tried time and time again to no avail. I have tried with both the original app open and closed but no luck. There is plenty of storage on the phone and I can’t think of anything else to try.
Thanks
Richie Flanagan
Hi Richie. What you’re describing sounds like the import is hitting a problem partway through and auto-retrying — it deliberately resumes on each launch until it completes, so something is repeatedly stopping it rather than it forgetting it ran. A few details would help pin down what’s stopping it:
At the end of each attempt, what do you actually see — an error message, the app closing itself, or does it look finished before starting over the next time you open the app?
Roughly how long does each attempt run?
About how many years of data are in the original app?
Is this iPhone 16 a phone you moved to recently? If so, how did the original app’s data get onto it — restored from an iCloud backup, or direct phone-to-phone transfer?
If you have access to a computer, the app’s log files would tell us the exact error. Connect the phone to a Mac, open Finder, select the iPhone, go to the Files tab, and you’ll find Arc Timeline 4 → Logs — the most recent few files are the useful ones. You can post them here or email them to matt@bigpaua.com. (If you’re on Windows, say so and I’ll give you the equivalent steps.) We’re also making the app handle this situation properly rather than looping (BIG-598).
The answers to 1 and 4 alone may be enough to figure this out, so don’t worry if the computer step isn’t convenient.