Restore from backup

Arc App Support
6

Hm, well that certainly shouldn’t happen!

Ok, let’s try doing it manually. Then we can find what the error is.

  1. Go to the iCloud Drive/Arc App/Import/Restore folder
  2. Copy the folders in there (LocomotionSample, TimelineItem, etc) into iCloud Drive/Arc App/Import
  3. Go to Arc’s Settings tab, then “Backup, Import & Export”, then tap “Open File Importer”
  4. From there you should see lists of all the backup files. Tap on just one of the files under “Sample Files”
  5. Watch what happens. If it imports successfully, it’ll have a tick mark icon. If it errors, there’ll be an error icon. In which case, tap the error icon and send me a screenshot of what it says in there.