Shocker. I emailed developer and got response that there is NO support other than a forum?? I find app extremely useful but why on earth is my activity only tracked as “BIKING”??? Find that irritating as hell. I just need to know where I’ve been. Doesn’t matter how I got there. Any reason for this??
Hi @JoeMinor!
The reason why I emailed you to use the support forum, and why there is no email support, is because this app is a one person team: me. I have to split my time between customer support and building and maintaining the app. Which means I have to make best use of customer support time, so that there’s still time left for the rest!
Email support means responding to each person individually, even if they all have the same question. Whereas when responding to a question here on the forum I can respond once, and then everyone else with the same question can come to see their question already answered.
That’s more efficient for both me and the users, and also better for both.
Arc is a “learning engine”, or “machine learning”. That means that every time you correct one of its mistakes, it learns from that and knows better for next time.
When you first install the app it doesn’t know you, it doesn’t know where you go or how you get there. But over time, based on your feedback with confirmations and corrections, it learns your patterns in great detail. That allows it to automatically choose the most correct activity types and place assignments automatically.
If you have a look in the Settings tab in Arc, then “Introducing Arc App”, the “INTRO 1” also explains this. It would have been presented to you on as a banner at the top of the timeline view after you first installed the app. However I’m happy to also explain it to you here! That’s what the support forum is for.