# Lifetime subscription issue

**URL:** <https://support.bigpaua.com/t/lifetime-subscription-issue/1145>\
**Category:** Arc App Support\
**Created:** [17 April 2026 09:35 UTC](https://support.bigpaua.com/t/lifetime-subscription-issue/1145 "2026-04-17T09:35:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![plantemathieu](https://avatars.discourse-cdn.com/v4/letter/p/e480ec/32.png) [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\
**Post date:** [17 April 2026 09:35 UTC](https://support.bigpaua.com/t/lifetime-subscription-issue/1145/1 "2026-04-17T09:35:00Z")

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Hi! I installed Arc Timeline 4 and tried to restore my lifetime subscription, but Apple charged me 287,43$ CAD. What do you think I should do? Thanks.

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**Author:** ![matt](https://dub1.discourse-cdn.com/flex013/user_avatar/support.bigpaua.com/matt/32/3_2.png) [@matt](https://support.bigpaua.com/u/matt)\
**Post date:** [17 April 2026 09:43 UTC](https://support.bigpaua.com/t/lifetime-subscription-issue/1145/2 "2026-04-17T09:43:31Z")

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I think you’ll need to request a refund from the App Store!

That’s not something I can do for you. App developers aren’t included in any of those processes. They’re only between you and Apple. But given that it’s a purchase from just now, I’m pretty sure they’ll grant the refund quickly, without fuss.

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**Author:** ![plantemathieu](https://avatars.discourse-cdn.com/v4/letter/p/e480ec/32.png) [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\
**Post date:** [17 April 2026 09:47 UTC](https://support.bigpaua.com/t/lifetime-subscription-issue/1145/3 "2026-04-17T09:47:40Z")

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Great, I’ll try that. Thanks!