# Arc not able to restore subscription after last update **URL:** \ **Category:** Arc App Support\ **Created:** [15 October 2023 01:34 UTC](https://support.bigpaua.com/t/arc-not-able-to-restore-subscription-after-last-update/585 "2023-10-15T01:34:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![bmusgi](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@bmusgi](https://support.bigpaua.com/u/bmusgi)\ **Post date:** [15 October 2023 01:34 UTC](https://support.bigpaua.com/t/arc-not-able-to-restore-subscription-after-last-update/585/1 "2023-10-15T01:34:14Z")
Hi, Arc failed to detect my subscription after last update. When I opened the app today it shows the “Choose your plan to access Arc App’s features” page but I’m still in the subscription period. I tried to click the restore purchases button and reinstall the app but none of that work. ![IMG_0032](https://europe1.discourse-cdn.com/flex013/uploads/bigpaua/original/1X/2bdd718275bb1c3496f17502ebe85bbaed43d9fd.jpeg) ---
**Author:** ![bmusgi](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@bmusgi](https://support.bigpaua.com/u/bmusgi)\ **Post date:** [15 October 2023 11:38 UTC](https://support.bigpaua.com/t/arc-not-able-to-restore-subscription-after-last-update/585/3 "2023-10-15T11:38:03Z")
I just found out that it is because of the internet problem so that I could not connect to Apple’s services, I’ve fixed it now. ---
**Author:** ![matt](https://dub1.discourse-cdn.com/flex013/user_avatar/support.bigpaua.com/matt/32/3_2.png) [@matt](https://support.bigpaua.com/u/matt)\ **Post date:** [16 October 2023 02:12 UTC](https://support.bigpaua.com/t/arc-not-able-to-restore-subscription-after-last-update/585/4 "2023-10-16T02:12:17Z")
Glad you found the cause @bmusgi! I was going to say the same: that it was likely an internet connection thing.