# Latest **URL:** https://support.bigpaua.com/latest.md [Latest](https://support.bigpaua.com/latest.md) · [Categories](https://support.bigpaua.com/categories.md) --- ## [Welcome to Discourse](https://support.bigpaua.com/t/welcome-to-discourse/7)
**Author:** [@system](https://support.bigpaua.com/u/system)\ **Replies:** 0\ **Last updated:** [2 October 2020 11:02 UTC](https://support.bigpaua.com/t/welcome-to-discourse/7 "2020-10-02T11:02:51Z")
Got questions about Arc App? A problem that needs to be solved? Here’s the place for it. --- ## [Selecting from identically named Google locations](https://support.bigpaua.com/t/selecting-from-identically-named-google-locations/1393)
**Author:** [@gsoper](https://support.bigpaua.com/u/gsoper)\ **Replies:** 0\ **Last updated:** [25 September 2026 10:30 UTC](https://support.bigpaua.com/t/selecting-from-identically-named-google-locations/1393 "2026-09-25T10:30:52Z")
I find it hard or impossible to choose between identically named Google locations. An example would be Google Maps , Google Maps and Google Maps . I spend time at both of the bus stops but when I search for Sefton Park R… --- ## [Showing source of locations](https://support.bigpaua.com/t/showing-source-of-locations/1392)
**Author:** [@gsoper](https://support.bigpaua.com/u/gsoper)\ **Replies:** 0\ **Last updated:** [25 September 2026 10:26 UTC](https://support.bigpaua.com/t/showing-source-of-locations/1392 "2026-09-25T10:26:14Z")
Could the data source of locations be shown again i.e. Foursquare, Google, private? --- ## [Arc Editor public beta 25](https://support.bigpaua.com/t/arc-editor-public-beta-25/1136)
**Author:** [@matt](https://support.bigpaua.com/u/matt)\ **Replies:** 21\ **Last updated:** [25 September 2026 10:24 UTC](https://support.bigpaua.com/t/arc-editor-public-beta-25/1136 "2026-09-25T10:24:33Z")
1.0 (build 49), 2026-04-04 15:25 (Bali) Bug Fixes Improved sleep mode departure detection, reducing missed recording at the start of trips (BIG-381). Sleep mode now extends wakeup checks when GPS data suggests movement,… --- ## [Arc 3 → 4 migration completes but leaves ~2,700 items unimported (2019–2022 missing)](https://support.bigpaua.com/t/arc-3-4-migration-completes-but-leaves-2-700-items-unimported-2019-2022-missing/1387)
**Author:** [@N1kname](https://support.bigpaua.com/u/N1kname)\ **Replies:** 13\ **Last updated:** [25 September 2026 07:49 UTC](https://support.bigpaua.com/t/arc-3-4-migration-completes-but-leaves-2-700-items-unimported-2019-2022-missing/1387 "2026-09-25T07:49:47Z")
Hi Matt, Just switched to a new iPhone 18 Pro and moved from Arc Timeline 3 to Arc 4 (v1.7.0, build 83). Most of it came across fine, but my timeline for 2019 to 2022 is missing (2023 is only partial). I’ve re-run “Mig… --- ## [Activity Color for Car](https://support.bigpaua.com/t/activity-color-for-car/1355)
**Author:** [@ikuhiromorita](https://support.bigpaua.com/u/ikuhiromorita)\ **Replies:** 7\ **Last updated:** [24 September 2026 12:34 UTC](https://support.bigpaua.com/t/activity-color-for-car/1355 "2026-09-24T12:34:40Z")
Hi, Matt-san. I have a request regarding the colors in the activity. I find it very difficult to distinguish the car’s path in Dark Mode, especially when in edit mode. I don’t have any great ideas myself. The only thi… --- ## [Arc Timeline 4 (1.7.2) release notes](https://support.bigpaua.com/t/arc-timeline-4-1-7-2-release-notes/1391)
**Author:** [@matt](https://support.bigpaua.com/u/matt)\ **Replies:** 0\ **Last updated:** [24 September 2026 12:30 UTC](https://support.bigpaua.com/t/arc-timeline-4-1-7-2-release-notes/1391 "2026-09-24T12:30:22Z")
Version 1.7.2, 2026-09-24 (Cairo) • Fixed a crash at launch on iOS 27. (BIG-750) • Fixed a crash when opening details for some trips. (BIG-767) • Arc now shows a banner when your iPhone’s storage is full and changes ca… --- ## [Arc Timeline 4 stops recording location and misses complete trips](https://support.bigpaua.com/t/arc-timeline-4-stops-recording-location-and-misses-complete-trips/1352)
**Author:** [@JFRoch](https://support.bigpaua.com/u/JFRoch)\ **Replies:** 10\ **Last updated:** [24 September 2026 04:43 UTC](https://support.bigpaua.com/t/arc-timeline-4-stops-recording-location-and-misses-complete-trips/1352 "2026-09-24T04:43:16Z")
Hi, I’m having a reliability issue with Arc Timeline 4 (v1.6.0 build 77) on my iPhone. Yesterday Arc stopped recording for several hours. Today the same problem occurred again. I made two car trips of about 15 km each … --- ## [Change to New iPhone 18 Pro max](https://support.bigpaua.com/t/change-to-new-iphone-18-pro-max/1385)
**Author:** [@dirk.de.kempeneer](https://support.bigpaua.com/u/dirk.de.kempeneer)\ **Replies:** 8\ **Last updated:** [23 September 2026 11:09 UTC](https://support.bigpaua.com/t/change-to-new-iphone-18-pro-max/1385 "2026-09-23T11:09:31Z")
Hello, I just received my New iPhone. I try to restore my yearly subscription, but it does not work. How should I do it? Since I will no longer need it on this iPhone 15 Pro Max --- ## [Photos attached to places](https://support.bigpaua.com/t/photos-attached-to-places/1366)
**Author:** [@Watkindj](https://support.bigpaua.com/u/Watkindj)\ **Replies:** 3\ **Last updated:** [22 September 2026 13:39 UTC](https://support.bigpaua.com/t/photos-attached-to-places/1366 "2026-09-22T13:39:43Z")
In Arc 3 photos are visible in the task and edit section this is missing in 4 also other photos ie screenshots are tagged in 3 but not in 4 any option to add this? Version 3 left version 4 on right --- ## [Database updating](https://support.bigpaua.com/t/database-updating/1388)
**Author:** [@wraxall](https://support.bigpaua.com/u/wraxall)\ **Replies:** 4\ **Last updated:** [22 September 2026 06:57 UTC](https://support.bigpaua.com/t/database-updating/1388 "2026-09-22T06:57:22Z")
Database has been updating for 3 hours since installing today’s update. Advice please Updating now ended as per below! Hope it’s a one off (???) --- ## [Certain high speed waypoints aren’t plotted for speed](https://support.bigpaua.com/t/certain-high-speed-waypoints-aren-t-plotted-for-speed/1356)
**Author:** [@Hutima](https://support.bigpaua.com/u/Hutima)\ **Replies:** 2\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/certain-high-speed-waypoints-aren-t-plotted-for-speed/1356 "2026-09-22T03:18:57Z")
In this high speed rail screenshot, the average speed is around 100 mph but only points under 10 mph are being plotted in the speed chart This indicates a disconnect between the underlying data and data presentation --- ## [Flight path across Pacific connecting in opposite direction](https://support.bigpaua.com/t/flight-path-across-pacific-connecting-in-opposite-direction/1367)
**Author:** [@Fly](https://support.bigpaua.com/u/Fly)\ **Replies:** 3\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/flight-path-across-pacific-connecting-in-opposite-direction/1367 "2026-09-22T03:18:47Z")
I would love if Arc’s logic would connect flight paths across the international date line instead of connecting in the opposite direction. (The image below is with data exported from FlightRadar, but this has always happ… --- ## [Storage full 15 Gb](https://support.bigpaua.com/t/storage-full-15-gb/1347)
**Author:** [@Pafnr](https://support.bigpaua.com/u/Pafnr)\ **Replies:** 26\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/storage-full-15-gb/1347 "2026-09-22T03:18:35Z")
Today was my storage full. I see that Arc Timeline 4 suddenly has 15 Gb storage. Please advice. Patrick --- ## [Can't restore lifetime purchase](https://support.bigpaua.com/t/cant-restore-lifetime-purchase/1390)
**Author:** [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\ **Replies:** 7\ **Last updated:** [21 September 2026 19:18 UTC](https://support.bigpaua.com/t/cant-restore-lifetime-purchase/1390 "2026-09-21T19:18:57Z")
Hi. I upgraded to the new iPhone and restored my device from an iCloud backup (I also tried device to device). That way had worked fine before, but now I can’t restore my lifetime purchase. I’m pretty sure the purchase w… --- ## [Place name localization/normalization](https://support.bigpaua.com/t/place-name-localization-normalization/1389)
**Author:** [@lmpinto](https://support.bigpaua.com/u/lmpinto)\ **Replies:** 2\ **Last updated:** [21 September 2026 03:11 UTC](https://support.bigpaua.com/t/place-name-localization-normalization/1389 "2026-09-21T03:11:31Z")
I noticed that the places Arc gets from Google come in different languages. My phone is configured in Portuguese, but some place names, presumably the ones without a Portuguese translation, are returned in English. Usual… --- ## [Manually export gpx](https://support.bigpaua.com/t/manually-export-gpx/1332)
**Author:** [@hutudaxian](https://support.bigpaua.com/u/hutudaxian)\ **Replies:** 3\ **Last updated:** [21 September 2026 02:24 UTC](https://support.bigpaua.com/t/manually-export-gpx/1332 "2026-09-21T02:24:45Z")
Hi Matt, I miss the manually export gpx function in v3 a lot, because I need review back specified period in the past, but now automatic weekly export makes it very hard: it’s very difficult to count which time in a “20… --- ## [GPX Import removal failure](https://support.bigpaua.com/t/gpx-import-removal-failure/1364)
**Author:** [@lmpinto](https://support.bigpaua.com/u/lmpinto)\ **Replies:** 7\ **Last updated:** [20 September 2026 15:32 UTC](https://support.bigpaua.com/t/gpx-import-removal-failure/1364 "2026-09-20T15:32:31Z")
Hi, I came across a day where I couldn’t use “Remove GPX Import” to return to a clean slate. I believe this is because I had imported this day into Arc 3, and it subsequently went through the migration process. I’ve se… --- ## [Arc Timeline 4 (1.7.1) release notes](https://support.bigpaua.com/t/arc-timeline-4-1-7-1-release-notes/1386)
**Author:** [@matt](https://support.bigpaua.com/u/matt)\ **Replies:** 1\ **Last updated:** [20 September 2026 14:55 UTC](https://support.bigpaua.com/t/arc-timeline-4-1-7-1-release-notes/1386 "2026-09-20T14:55:29Z")
Version 1.7.1, 2026-09-20 (Tashkent) • Photos in the timeline list now load as soon as you open a day. (BIG-610) • Trips now only show photos taken along their route, matching how visits already work. Other photos from … --- ## [Apple health workout imports - stationary gaps](https://support.bigpaua.com/t/apple-health-workout-imports-stationary-gaps/1211)
**Author:** [@N1kname](https://support.bigpaua.com/u/N1kname)\ **Replies:** 6\ **Last updated:** [20 September 2026 10:03 UTC](https://support.bigpaua.com/t/apple-health-workout-imports-stationary-gaps/1211 "2026-09-20T10:03:30Z")
Hey Mark, first off, thanks for creating this app! Been using it consistently after The Moves app got decommissioned :slight\_smile: I have a question and not sure if it’s a feature request. When importing an Apple Heal… --- ## [GPX import data remains after removal (BIG-714)](https://support.bigpaua.com/t/gpx-import-data-remains-after-removal-big-714/1373)
**Author:** [@Miguel\_SZQ](https://support.bigpaua.com/u/Miguel_SZQ)\ **Replies:** 3\ **Last updated:** [20 September 2026 05:42 UTC](https://support.bigpaua.com/t/gpx-import-data-remains-after-removal-big-714/1373 "2026-09-20T05:42:42Z")
I’m experiencing a GPX removal issue that appears to be related to BIG-714. I imported GPX data into Arc Timeline 4 and later removed the GPX import. Most of the imported data was removed correctly, but some timeline it… --- ## [Dynamic Island Blue Arrow](https://support.bigpaua.com/t/dynamic-island-blue-arrow/789)
**Author:** [@feron](https://support.bigpaua.com/u/feron)\ **Replies:** 13\ **Last updated:** [18 September 2026 05:00 UTC](https://support.bigpaua.com/t/dynamic-island-blue-arrow/789 "2026-09-18T05:00:30Z")
I always have the blue arrow Icon on Dynamic island. Is it possible to make it invisible? --- ## [Can I delete Arc Timeline - Trips & Places in iCloud?](https://support.bigpaua.com/t/can-i-delete-arc-timeline-trips-places-in-icloud/1384)
**Author:** [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\ **Replies:** 2\ **Last updated:** [18 September 2026 02:36 UTC](https://support.bigpaua.com/t/can-i-delete-arc-timeline-trips-places-in-icloud/1384 "2026-09-18T02:36:11Z")
I’ve been using Arc 4 since it released and my imports and backups seem to be in good standing. So I was wondering if I can safely delete the Arc Timeline - Trips & Places backup in iCloud. It’s about 1.4 GB, while Arc 4… --- ## [Stationary segments fail to stay merged with adjacent segments after location assignment](https://support.bigpaua.com/t/stationary-segments-fail-to-stay-merged-with-adjacent-segments-after-location-assignment/1259)
**Author:** [@fcordillot](https://support.bigpaua.com/u/fcordillot)\ **Replies:** 29\ **Last updated:** [17 September 2026 04:28 UTC](https://support.bigpaua.com/t/stationary-segments-fail-to-stay-merged-with-adjacent-segments-after-location-assignment/1259 "2026-09-17T04:28:34Z")
The app does not correctly handle the merging of Stationary segments when I assign them the same location as an adjacent segment. The merge happens briefly, then the segments progressively split apart again. Steps to re… --- ## [Arc thinks disk full but disk not actually full](https://support.bigpaua.com/t/arc-thinks-disk-full-but-disk-not-actually-full/1383)
**Author:** [@trackerminerfs](https://support.bigpaua.com/u/trackerminerfs)\ **Replies:** 2\ **Last updated:** [17 September 2026 04:26 UTC](https://support.bigpaua.com/t/arc-thinks-disk-full-but-disk-not-actually-full/1383 "2026-09-17T04:26:54Z")
I recently experienced a weird bug. In the individual segments view I was attempting to change the segment type into correct types. However nothing I did seemed to matter and everything stayed their original type. I jus… --- ## [Arc Timeline 4 1.7.0 App Store update still on after 2 days](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-app-store-update-still-on-after-2-days/1382)
**Author:** [@splashy](https://support.bigpaua.com/u/splashy)\ **Replies:** 5\ **Last updated:** [17 September 2026 04:18 UTC](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-app-store-update-still-on-after-2-days/1382 "2026-09-17T04:18:53Z")
As title says, never ending update from App Store, still ongoing 2 days later. Extremely slow updates have been an issue for many many versions but this one just doesn’t end. --- ## [Please add a confirmation dialog to redoing the migration from Arc Timeline 3](https://support.bigpaua.com/t/please-add-a-confirmation-dialog-to-redoing-the-migration-from-arc-timeline-3/1362)
**Author:** [@trackerminerfs](https://support.bigpaua.com/u/trackerminerfs)\ **Replies:** 4\ **Last updated:** [17 September 2026 03:19 UTC](https://support.bigpaua.com/t/please-add-a-confirmation-dialog-to-redoing-the-migration-from-arc-timeline-3/1362 "2026-09-17T03:19:55Z")
It appears that recently Arc Timeline 4 gained a button to migrate from Arc Timeline 3 again. I accidentally tapped on it, and even though I already did the migration months ago when I first installed it, it started t… --- ## [Do I still need to run Arc Recorder?](https://support.bigpaua.com/t/do-i-still-need-to-run-arc-recorder/1380)
**Author:** [@diversario](https://support.bigpaua.com/u/diversario)\ **Replies:** 1\ **Last updated:** [15 September 2026 04:19 UTC](https://support.bigpaua.com/t/do-i-still-need-to-run-arc-recorder/1380 "2026-09-15T04:19:01Z")
With Arc Timeline 4, is it still necessary? --- ## [Arc Timeline 4 (1.7.0) release notes](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-release-notes/1378)
**Author:** [@matt](https://support.bigpaua.com/u/matt)\ **Replies:** 3\ **Last updated:** [14 September 2026 11:02 UTC](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-release-notes/1378 "2026-09-14T11:02:48Z")
Version 1.7.0, 2026-09-13 (Samarkand) • Shortcuts app support. Three new actions: Search Arc Timeline, Open Place, and When Was I Last At. (BIG-588) • Place icons now follow each place’s category for far more places, so… --- ## [Lifetime Subscription and Family Sharing](https://support.bigpaua.com/t/lifetime-subscription-and-family-sharing/775)
**Author:** [@quanghuyvu](https://support.bigpaua.com/u/quanghuyvu)\ **Replies:** 19\ **Last updated:** [14 September 2026 05:45 UTC](https://support.bigpaua.com/t/lifetime-subscription-and-family-sharing/775 "2026-09-14T05:45:30Z")
Hi, I am a happy user of Arc Timeline who have experienced a two-week trial and would be more than willing to purchase the lifetime plan for this app. However, I am just wondering whether the subscription can be shared w… [Next page](https://support.bigpaua.com/latest.md?page=1)