# Arc App Support **URL:** https://support.bigpaua.com/c/support/6.md [Latest](https://support.bigpaua.com/latest.md) · [Categories](https://support.bigpaua.com/categories.md) --- ## [About the Arc App Support category](https://support.bigpaua.com/t/about-the-arc-app-support-category/19)
**Author:** [@matt](https://support.bigpaua.com/u/matt)\ **Replies:** 2\ **Last updated:** [23 May 2026 02:44 UTC](https://support.bigpaua.com/t/about-the-arc-app-support-category/19 "2026-05-23T02:44:47Z")
This category is for customer support requests for Arc Family apps. If you’re having problems or have questions, please post in this category! --- ## [Welcome to Discourse](https://support.bigpaua.com/t/welcome-to-discourse/7)
**Author:** [@system](https://support.bigpaua.com/u/system)\ **Replies:** 0\ **Last updated:** [2 October 2020 11:02 UTC](https://support.bigpaua.com/t/welcome-to-discourse/7 "2020-10-02T11:02:51Z")
Got questions about Arc App? A problem that needs to be solved? Here’s the place for it. --- ## [Battery drain is excessive iOS 27](https://support.bigpaua.com/t/battery-drain-is-excessive-ios-27/1402)
**Author:** [@pokflylice](https://support.bigpaua.com/u/pokflylice)\ **Replies:** 1\ **Last updated:** [2 October 2026 15:30 UTC](https://support.bigpaua.com/t/battery-drain-is-excessive-ios-27/1402 "2026-10-02T15:30:31Z")
Context: iOS 27.0.1 on iPhone 13 Mini Yesterday Arc used 18% of my total usage. While in the background. It’s unusable like this any suggestions? --- ## [Freezing up after using map in full screen](https://support.bigpaua.com/t/freezing-up-after-using-map-in-full-screen/1398)
**Author:** [@StuFather](https://support.bigpaua.com/u/StuFather)\ **Replies:** 3\ **Last updated:** [1 October 2026 20:01 UTC](https://support.bigpaua.com/t/freezing-up-after-using-map-in-full-screen/1398 "2026-10-01T20:01:11Z")
Hi, Just re-installed Arc as a clean install. If I am in today’s view and swipe down to look at the days map, when you swipe up the days entry goes blank and the app locks up. What am I doing wrong? --- ## [Serious Display Issue](https://support.bigpaua.com/t/serious-display-issue/1379)
**Author:** [@notepad\_stewed6g](https://support.bigpaua.com/u/notepad_stewed6g)\ **Replies:** 2\ **Last updated:** [1 October 2026 06:35 UTC](https://support.bigpaua.com/t/serious-display-issue/1379 "2026-10-01T06:35:46Z")
Hi, keep running into this problem… From the timeline screen, once you minimise (swipe down) and maximise (swipe up) the timeline panel, the content will be enlarged and run to one side. Only way is to quit and re-laun… --- ## [Not logging visits](https://support.bigpaua.com/t/not-logging-visits/1396)
**Author:** [@JDVW01](https://support.bigpaua.com/u/JDVW01)\ **Replies:** 4\ **Last updated:** [1 October 2026 04:22 UTC](https://support.bigpaua.com/t/not-logging-visits/1396 "2026-10-01T04:22:03Z")
I am travelling around but the app says I am at home all day. This has happened twice in the last week. I cannot get it to see any visits. It also shows photos taken the previous day in both that day and the next day. --- ## [Slow to reindex (?) after iOS 27 installed](https://support.bigpaua.com/t/slow-to-reindex-after-ios-27-installed/1395)
**Author:** [@pjsee](https://support.bigpaua.com/u/pjsee)\ **Replies:** 7\ **Last updated:** [30 September 2026 05:06 UTC](https://support.bigpaua.com/t/slow-to-reindex-after-ios-27-installed/1395 "2026-09-30T05:06:26Z")
Why us it taking so long (4 days so far…) to reindex (?) after installing iOS 27? Seems to have gone into an infinity loop - Gets to Serious / Critical thermal state in settings. Also chewing battery levels. Screenshot … --- ## [Arc 3 → 4 migration completes but leaves ~2,700 items unimported (2019–2022 missing)](https://support.bigpaua.com/t/arc-3-4-migration-completes-but-leaves-2-700-items-unimported-2019-2022-missing/1387)
**Author:** [@N1kname](https://support.bigpaua.com/u/N1kname)\ **Replies:** 15\ **Last updated:** [28 September 2026 14:29 UTC](https://support.bigpaua.com/t/arc-3-4-migration-completes-but-leaves-2-700-items-unimported-2019-2022-missing/1387 "2026-09-28T14:29:21Z")
Hi Matt, Just switched to a new iPhone 18 Pro and moved from Arc Timeline 3 to Arc 4 (v1.7.0, build 83). Most of it came across fine, but my timeline for 2019 to 2022 is missing (2023 is only partial). I’ve re-run “Mig… --- ## [Claude comparison of my GPX exports from ARC App and ARC Timeline](https://support.bigpaua.com/t/claude-comparison-of-my-gpx-exports-from-arc-app-and-arc-timeline/1394)
**Author:** [@shamam](https://support.bigpaua.com/u/shamam)\ **Replies:** 1\ **Last updated:** [26 September 2026 10:45 UTC](https://support.bigpaua.com/t/claude-comparison-of-my-gpx-exports-from-arc-app-and-arc-timeline/1394 "2026-09-26T10:45:51Z")
After showing Claude my two export directories it provided me with the following report. Is there any way to update the missing place names, etc? Pasting the markdown into this field munged it a bit, if you find it dif… --- ## [Arc thinks disk full but disk not actually full](https://support.bigpaua.com/t/arc-thinks-disk-full-but-disk-not-actually-full/1383)
**Author:** [@trackerminerfs](https://support.bigpaua.com/u/trackerminerfs)\ **Replies:** 3\ **Last updated:** [26 September 2026 05:48 UTC](https://support.bigpaua.com/t/arc-thinks-disk-full-but-disk-not-actually-full/1383 "2026-09-26T05:48:50Z")
I recently experienced a weird bug. In the individual segments view I was attempting to change the segment type into correct types. However nothing I did seemed to matter and everything stayed their original type. I jus… --- ## [Arc Timeline 4 stops recording location and misses complete trips](https://support.bigpaua.com/t/arc-timeline-4-stops-recording-location-and-misses-complete-trips/1352)
**Author:** [@JFRoch](https://support.bigpaua.com/u/JFRoch)\ **Replies:** 10\ **Last updated:** [24 September 2026 04:43 UTC](https://support.bigpaua.com/t/arc-timeline-4-stops-recording-location-and-misses-complete-trips/1352 "2026-09-24T04:43:16Z")
Hi, I’m having a reliability issue with Arc Timeline 4 (v1.6.0 build 77) on my iPhone. Yesterday Arc stopped recording for several hours. Today the same problem occurred again. I made two car trips of about 15 km each … --- ## [Change to New iPhone 18 Pro max](https://support.bigpaua.com/t/change-to-new-iphone-18-pro-max/1385)
**Author:** [@dirk.de.kempeneer](https://support.bigpaua.com/u/dirk.de.kempeneer)\ **Replies:** 8\ **Last updated:** [23 September 2026 11:09 UTC](https://support.bigpaua.com/t/change-to-new-iphone-18-pro-max/1385 "2026-09-23T11:09:31Z")
Hello, I just received my New iPhone. I try to restore my yearly subscription, but it does not work. How should I do it? Since I will no longer need it on this iPhone 15 Pro Max --- ## [Photos attached to places](https://support.bigpaua.com/t/photos-attached-to-places/1366)
**Author:** [@Watkindj](https://support.bigpaua.com/u/Watkindj)\ **Replies:** 3\ **Last updated:** [22 September 2026 13:39 UTC](https://support.bigpaua.com/t/photos-attached-to-places/1366 "2026-09-22T13:39:43Z")
In Arc 3 photos are visible in the task and edit section this is missing in 4 also other photos ie screenshots are tagged in 3 but not in 4 any option to add this? Version 3 left version 4 on right --- ## [Database updating](https://support.bigpaua.com/t/database-updating/1388)
**Author:** [@wraxall](https://support.bigpaua.com/u/wraxall)\ **Replies:** 4\ **Last updated:** [22 September 2026 06:57 UTC](https://support.bigpaua.com/t/database-updating/1388 "2026-09-22T06:57:22Z")
Database has been updating for 3 hours since installing today’s update. Advice please Updating now ended as per below! Hope it’s a one off (???) --- ## [Certain high speed waypoints aren’t plotted for speed](https://support.bigpaua.com/t/certain-high-speed-waypoints-aren-t-plotted-for-speed/1356)
**Author:** [@Hutima](https://support.bigpaua.com/u/Hutima)\ **Replies:** 2\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/certain-high-speed-waypoints-aren-t-plotted-for-speed/1356 "2026-09-22T03:18:57Z")
In this high speed rail screenshot, the average speed is around 100 mph but only points under 10 mph are being plotted in the speed chart This indicates a disconnect between the underlying data and data presentation --- ## [Flight path across Pacific connecting in opposite direction](https://support.bigpaua.com/t/flight-path-across-pacific-connecting-in-opposite-direction/1367)
**Author:** [@Fly](https://support.bigpaua.com/u/Fly)\ **Replies:** 3\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/flight-path-across-pacific-connecting-in-opposite-direction/1367 "2026-09-22T03:18:47Z")
I would love if Arc’s logic would connect flight paths across the international date line instead of connecting in the opposite direction. (The image below is with data exported from FlightRadar, but this has always happ… --- ## [Storage full 15 Gb](https://support.bigpaua.com/t/storage-full-15-gb/1347)
**Author:** [@Pafnr](https://support.bigpaua.com/u/Pafnr)\ **Replies:** 26\ **Last updated:** [22 September 2026 03:18 UTC](https://support.bigpaua.com/t/storage-full-15-gb/1347 "2026-09-22T03:18:35Z")
Today was my storage full. I see that Arc Timeline 4 suddenly has 15 Gb storage. Please advice. Patrick --- ## [Can't restore lifetime purchase](https://support.bigpaua.com/t/cant-restore-lifetime-purchase/1390)
**Author:** [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\ **Replies:** 7\ **Last updated:** [21 September 2026 19:18 UTC](https://support.bigpaua.com/t/cant-restore-lifetime-purchase/1390 "2026-09-21T19:18:57Z")
Hi. I upgraded to the new iPhone and restored my device from an iCloud backup (I also tried device to device). That way had worked fine before, but now I can’t restore my lifetime purchase. I’m pretty sure the purchase w… --- ## [Place name localization/normalization](https://support.bigpaua.com/t/place-name-localization-normalization/1389)
**Author:** [@lmpinto](https://support.bigpaua.com/u/lmpinto)\ **Replies:** 2\ **Last updated:** [21 September 2026 03:11 UTC](https://support.bigpaua.com/t/place-name-localization-normalization/1389 "2026-09-21T03:11:31Z")
I noticed that the places Arc gets from Google come in different languages. My phone is configured in Portuguese, but some place names, presumably the ones without a Portuguese translation, are returned in English. Usual… --- ## [GPX Import removal failure](https://support.bigpaua.com/t/gpx-import-removal-failure/1364)
**Author:** [@lmpinto](https://support.bigpaua.com/u/lmpinto)\ **Replies:** 7\ **Last updated:** [20 September 2026 15:32 UTC](https://support.bigpaua.com/t/gpx-import-removal-failure/1364 "2026-09-20T15:32:31Z")
Hi, I came across a day where I couldn’t use “Remove GPX Import” to return to a clean slate. I believe this is because I had imported this day into Arc 3, and it subsequently went through the migration process. I’ve se… --- ## [Apple health workout imports - stationary gaps](https://support.bigpaua.com/t/apple-health-workout-imports-stationary-gaps/1211)
**Author:** [@N1kname](https://support.bigpaua.com/u/N1kname)\ **Replies:** 6\ **Last updated:** [20 September 2026 10:03 UTC](https://support.bigpaua.com/t/apple-health-workout-imports-stationary-gaps/1211 "2026-09-20T10:03:30Z")
Hey Mark, first off, thanks for creating this app! Been using it consistently after The Moves app got decommissioned :slight\_smile: I have a question and not sure if it’s a feature request. When importing an Apple Heal… --- ## [GPX import data remains after removal (BIG-714)](https://support.bigpaua.com/t/gpx-import-data-remains-after-removal-big-714/1373)
**Author:** [@Miguel\_SZQ](https://support.bigpaua.com/u/Miguel_SZQ)\ **Replies:** 3\ **Last updated:** [20 September 2026 05:42 UTC](https://support.bigpaua.com/t/gpx-import-data-remains-after-removal-big-714/1373 "2026-09-20T05:42:42Z")
I’m experiencing a GPX removal issue that appears to be related to BIG-714. I imported GPX data into Arc Timeline 4 and later removed the GPX import. Most of the imported data was removed correctly, but some timeline it… --- ## [Dynamic Island Blue Arrow](https://support.bigpaua.com/t/dynamic-island-blue-arrow/789)
**Author:** [@feron](https://support.bigpaua.com/u/feron)\ **Replies:** 13\ **Last updated:** [18 September 2026 05:00 UTC](https://support.bigpaua.com/t/dynamic-island-blue-arrow/789 "2026-09-18T05:00:30Z")
I always have the blue arrow Icon on Dynamic island. Is it possible to make it invisible? --- ## [Can I delete Arc Timeline - Trips & Places in iCloud?](https://support.bigpaua.com/t/can-i-delete-arc-timeline-trips-places-in-icloud/1384)
**Author:** [@plantemathieu](https://support.bigpaua.com/u/plantemathieu)\ **Replies:** 2\ **Last updated:** [18 September 2026 02:36 UTC](https://support.bigpaua.com/t/can-i-delete-arc-timeline-trips-places-in-icloud/1384 "2026-09-18T02:36:11Z")
I’ve been using Arc 4 since it released and my imports and backups seem to be in good standing. So I was wondering if I can safely delete the Arc Timeline - Trips & Places backup in iCloud. It’s about 1.4 GB, while Arc 4… --- ## [Stationary segments fail to stay merged with adjacent segments after location assignment](https://support.bigpaua.com/t/stationary-segments-fail-to-stay-merged-with-adjacent-segments-after-location-assignment/1259)
**Author:** [@fcordillot](https://support.bigpaua.com/u/fcordillot)\ **Replies:** 29\ **Last updated:** [17 September 2026 04:28 UTC](https://support.bigpaua.com/t/stationary-segments-fail-to-stay-merged-with-adjacent-segments-after-location-assignment/1259 "2026-09-17T04:28:34Z")
The app does not correctly handle the merging of Stationary segments when I assign them the same location as an adjacent segment. The merge happens briefly, then the segments progressively split apart again. Steps to re… --- ## [Arc Timeline 4 1.7.0 App Store update still on after 2 days](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-app-store-update-still-on-after-2-days/1382)
**Author:** [@splashy](https://support.bigpaua.com/u/splashy)\ **Replies:** 5\ **Last updated:** [17 September 2026 04:18 UTC](https://support.bigpaua.com/t/arc-timeline-4-1-7-0-app-store-update-still-on-after-2-days/1382 "2026-09-17T04:18:53Z")
As title says, never ending update from App Store, still ongoing 2 days later. Extremely slow updates have been an issue for many many versions but this one just doesn’t end. --- ## [Please add a confirmation dialog to redoing the migration from Arc Timeline 3](https://support.bigpaua.com/t/please-add-a-confirmation-dialog-to-redoing-the-migration-from-arc-timeline-3/1362)
**Author:** [@trackerminerfs](https://support.bigpaua.com/u/trackerminerfs)\ **Replies:** 4\ **Last updated:** [17 September 2026 03:19 UTC](https://support.bigpaua.com/t/please-add-a-confirmation-dialog-to-redoing-the-migration-from-arc-timeline-3/1362 "2026-09-17T03:19:55Z")
It appears that recently Arc Timeline 4 gained a button to migrate from Arc Timeline 3 again. I accidentally tapped on it, and even though I already did the migration months ago when I first installed it, it started t… --- ## [Do I still need to run Arc Recorder?](https://support.bigpaua.com/t/do-i-still-need-to-run-arc-recorder/1380)
**Author:** [@diversario](https://support.bigpaua.com/u/diversario)\ **Replies:** 1\ **Last updated:** [15 September 2026 04:19 UTC](https://support.bigpaua.com/t/do-i-still-need-to-run-arc-recorder/1380 "2026-09-15T04:19:01Z")
With Arc Timeline 4, is it still necessary? --- ## [Lifetime Subscription and Family Sharing](https://support.bigpaua.com/t/lifetime-subscription-and-family-sharing/775)
**Author:** [@quanghuyvu](https://support.bigpaua.com/u/quanghuyvu)\ **Replies:** 19\ **Last updated:** [14 September 2026 05:45 UTC](https://support.bigpaua.com/t/lifetime-subscription-and-family-sharing/775 "2026-09-14T05:45:30Z")
Hi, I am a happy user of Arc Timeline who have experienced a two-week trial and would be more than willing to purchase the lifetime plan for this app. However, I am just wondering whether the subscription can be shared w… --- ## [Old App Data / importing timeline data - completes?](https://support.bigpaua.com/t/old-app-data-importing-timeline-data-completes/1376)
**Author:** [@GCameron00](https://support.bigpaua.com/u/GCameron00)\ **Replies:** 4\ **Last updated:** [14 September 2026 05:24 UTC](https://support.bigpaua.com/t/old-app-data-importing-timeline-data-completes/1376 "2026-09-14T05:24:35Z")
Continuing the discussion from Storage full 15 Gb: I also have many Gb of Arc 3 data that Arc 4 is holding back from deleting and presumably failing to migrate - “The old app’s databases contain data that hasn’t been m… [Next page](https://support.bigpaua.com/c/support/6.md?page=1)